This comprehensive training outlines the essentials of clinic operations and patient engagement, covering everything from initial phone scripts and handling objections to creating customized clinic systems and generating testimonials. Additionally, it provides specific instruction on various clinical techniques (needling, ITO, ATP, O3 therapy) and integrates a module on NextLevel Leadership, focusing on delegation, clear communication, and shifting management mindset.

The event aims to teach practitioners how to achieve a “buttery smooth” consultation by eliminating the unconscious verbal and non-verbal “poker tells” (such as verbal tics, twitches, and speech pacing) that can erode a patient’s readiness to sign up. By mastering these techniques, attendees will learn to “say less and earn more.”

The ultimate goal is to transform attendees into master communicators who can control the dynamic in the room, leading to higher close rates for high-ticket plans and causing the patient to actively convince the practitioner to accept them into care.

This training moves you beyond basic skills to Mastery in Action, showing you precisely how to select, sequence, and integrate advanced techniques like Motor Point protocols and Kyojung refinement into real-world treatment flows. You’ll work through complex examples, including frozen shoulder and chronic low back pain, and even bring your own toughest cases to leave with clear, “Monday-Ready” clinical roadmaps designed to break patient plateaus instantly.

Welcome to the newest Deep Dive™ that holds an extremely personal place in my heart… It was Cluster Headaches that brought me to acupuncture over two decades ago and eventually changed my life.

Maintenance isn’t the end of treatment — it’s the beginning of true continuity.
If your clinic struggles with renewals, inconsistent messaging, or unpredictable cash flow, this Deep Dive™ shows you exactly how to turn graduating patients into committed, long-term maintenance clients. Learn the language, systems, and roleplays that make care continuation natural, ethical, and deeply patient-centered — straight from the AIM model. Taught by Kelly Letender, Director of Patient Care at AIM

Throw out the polished presentations and structured Deep Dives—we’re bringing back the raw, unfiltered, and chaotic brilliance of our original, agenda-free, you-set-the-curriculum training. For two intense days, you’ll get full, no-holds-barred access to every aspect of our clinic, from patient care and consultations to scheduling and treatment planning. This is your chance to observe two whole shifts at AIM and participate in a Q&A free-for-all where no question is off-limits. We’ll tackle your toughest challenges—from consults to fertility to staff processes—and simply answer the list of questions you bring. If you want a tailored, behind-the-scenes look at how we run things, join the chaos—but spots are extremely limited!